Questions
Serviced accommodation questions, answered straight
This page holds the questions HR teams, project managers, relocation companies and insurance providers ask us about serviced accommodation before they enquire. The answers are the same ones we give on the phone, written down.
If your question is not here, ask it directly. Call 01733 964574, Monday to Friday, 9am to 5pm, or include it with your enquiry. We would rather give you a straight answer now than a surprise later.
Before you book
What areas do you cover?
The accommodation we arrange is in Peterborough and the surrounding area. If your people need to be within reach of a site, tell us the postcode and we will tell you honestly whether we can help or not.
How much notice do you need?
As much as you can give us. More notice means more choice, especially for larger groups or longer stays. Projects do not always allow it though, so if the need is urgent, send it anyway or call 01733 964574 and we will tell you what we can do in the time available.
What should I include in my enquiry?
Four things get you the most useful reply: where your people need to be, when they arrive and roughly how long for, how many people, and anything that would rule a property out, including parking needs. A target budget helps us shortlist, but it is optional.
What happens after I send an enquiry?
We pick it up during office hours, Monday to Friday, 9am to 5pm. First we make sure we understand the requirement, and we will ask if anything is unclear. Then we put together suitable options for you to choose from. Once you confirm, we look after the stay from arrival to checkout.
Can we view the accommodation before booking?
Tell us and we will arrange what is possible. That depends on the property and whether it is occupied at the time, so we will not promise a viewing before checking, but we will always tell you straight what can be done.
How long can people stay?
From a few nights to several months. Longer stays are what the accommodation we arrange is set up for, with kitchens, laundry and workspace, and longer bookings usually work out better value than a hotel.
Can you take a whole team?
Yes. Depending on dates and group size that might be a whole property, or several rooms and studios. Tell us how many people you have and we will put together suitable options.
What is included?
Furnished accommodation with bedding and towels prepared before arrival, kitchen facilities, Wi-Fi and utilities. Parking depends on the property, so tell us if you need it and for what kind of vehicle.
What about parking and vehicles?
Parking varies from property to property, so tell us what your people are bringing: cars, vans or anything larger. We will only put forward options that work for the vehicles they actually have, rather than leaving it to be discovered on arrival.
Do stays suit relocations and insurance placements?
Yes, both. The accommodation we arrange is furnished and equipped for daily life. That suits relocations while a permanent home is sorted. It also suits insurance placements where the length of the stay is uncertain. Shifting durations are normal in both situations, so tell us what you know and we will work with it.
How does invoicing work?
We invoice the company, and we can work with purchase order numbers and your usual payment terms. Tell us what your finance team needs when you enquire and we will set it up that way from the start.
During a stay
How quickly can you respond?
Enquiries are answered during office hours, Monday to Friday, 9am to 5pm. Support during a stay is a different thing: that line is open 24 hours a day, so if something goes wrong at midnight there is somebody to ring. The number is 01733 964574 either way.
What happens if dates change or the project runs over?
Tell us as early as you can and we will look at extending. Changing dates is normal on projects, and it is far easier to sort in advance than on the day someone is due to check out.
Who do guests contact during a stay?
Us. Guests ring 01733 964574 directly. The support line is open 24 hours a day, so a problem at midnight is dealt with there and then. It does not need to come through you first, and we keep you updated where it matters.
What if something goes wrong during a stay?
Tell us once. We take ownership of putting it right and we keep you updated, even where a third party has to carry out the work. You should not have to chase us for an update.
If you have a live requirement, you do not need an FAQ page. You need options. Tell Us What You Need and we will come back with accommodation that fits, or tell you honestly if we cannot help.